Why $0 to start? What's the catch?+
No catch. Most agencies bill 50% upfront so they have your money if the project drifts. We bill against milestones because if the work isn't ready, you shouldn't have paid. The first money changes hands at design sign-off (usually week 6) - long after you've seen whether we're competent.
What does "fixed fee" actually mean if scope changes?+
The fee is fixed against the scope signed at architecture (week 4). New scope after that goes in a Phase 6 backlog at no charge, or - if it has to ship in this engagement - through a written change order with a delta fee. You'll always see the new number before agreeing.
What if we hit the conversion target before 90 days?+
We celebrate, you keep paying the optimization retainer through month 3 because that's what's in the contract - but we use the remaining time to push past the target rather than coast. Most clients renew at month 4 because the math is by then obviously working.
How does the refund actually work if you miss the target?+
Wired back to the original payment method within 14 business days of the 90-day report. No clawback on the working code or the brand assets - that's all yours regardless. The refund covers build + optimization fees; third-party costs (CMS hosting, fonts, etc.) are pass-through.
Do you do retainers?+
Yes - but only post-launch and only with clients we've already shipped a build for. Retainers start at $4K/mo for ongoing optimization, or $7.5K/mo for a half-day-a-week embedded studio engagement. We don't take new retainer-only clients.
What's not included that I might assume is?+
Hosting fees (Vercel, ~$20/mo), CMS (Sanity free tier usually fine), domain, paid stock photography or fonts, video production, ongoing content writing past launch, and translation/localization for non-English markets. We'll itemize all of these during the discovery call so there are no surprises.